Maintenance & Support
Someone whose job it is to notice when your website breaks — ideally before your customers do.
Websites don't fail loudly. A payment form stops submitting, an SSL certificate lapses, a plugin update breaks a layout on mobile, and nobody notices until a customer mentions it weeks later. By then you've lost the enquiries you never knew you missed.
Maintenance means monitoring that actually pages someone, security patches applied promptly rather than eventually, backups that have been tested by restoring them, and dependency updates that don't sit rotting for two years until they become a rewrite.
It also means you have someone to email. Not a ticket queue — a person who already knows your site.
What's included
- Uptime & performance monitoring
- Security patching and dependency upgrades
- Automated backups and rollback plans
- Priority SLAs with real humans
This is a good fit if…
- Your site earns money and downtime costs you
- Nobody internally owns the website
- The last update was longer ago than you'd like to admit
- You've been told your site has 'security issues' and don't know what that means
When it isn't the right call
If your site is a static brochure with no forms, no payments, and no logins, you probably don't need a monthly retainer. Occasional check-ins are enough.
Think this is what you need?
Tell me about your project and you'll get a straight answer within one business day — including if I think something else would serve you better.